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FAQs

Frequently Asked Questions

Is the Basic plan really free?

Yes! This is not a free trial. Wellsite’s Basic plan is 100% free — simple as that. You can remotely monitor 1 well per month, store unlimited historical wells, unlimited free users, and your free access has no time limit.

What is a user, and how many can I have with my Wellsite account?

You can think of a user as any person (internal or external) who has access to use the Wellsite software. You can always have unlimited users, whether or not you decide to upgrade to a paid version of Wellsite.

How many wells can I upload to my Wellsite account?

You can add unlimited historic wells to your Wellsite account.

What type of support does Wellsite offer?

The types of support available to you depend on which plan you purchase. With the Growth plan, you’ll have access to email support. With the Unlimited, you’ll gain access to chat and phone support.

Basic plan users can get support from our Knowledge Base.

Do I need to buy onboarding for Wellsite?

When you purchase Wellsite Growth or Unlimited, you’ll automatically be charged for onboarding to ensure you get started on the right foot with your digital transformation. The Wellsite digital operations platform is about much more than just using a bunch of software; it’s about transforming your business to a digital operations model. That’s much easier to do in our customer training programs and with the personal support of our industry experts.

Basic users won’t need to buy onboarding, but our customer training program is available for an additional fee.

What types of services does Wellsite offer?

We offer a full suite of training, consulting, and technical services to help you maximize your results with Wellsite.

Have more questions?